Frequently Asked Questions

Burn permits for burning outside the corporate limits can be obtained on the Department of Forestry Services’ website. They can be issued for 30 days. If you are doing a large burn, call the Fire Department in advance at (919) 362-4001, and if the fire gets out of control, call 911.

Burning bans are usually announced on the local news channels. You can also call the Forestry Service at (919) 542-1515. Even if there is not a ban on burning, please use good judgment about burning in dry and/or windy conditions, and always be prepared before burning by having rakes and a water source nearby.

The Fire Department does child car seat inspections by appointment. Please call (919) 362-4001 to schedule a time for the inspection.

The insurance rating on your property is determined by the NC Department of Insurance, State Fire Marshal’s Office. It is based on many factors, including the number of fire stations, fire hydrants, fire personnel, just to name a few. The lower the number, the better the Fire Department’s rating. The Town of Apex is currently rated as an ISO Class 1. Areas outside the corporate limits are rated a ISO Class 2. For more information, call (919) 362-4001.

The Fire Department is required to send a certain number of trucks to the scene of any structure-related incident, based on the type of incident. Since we have no way of knowing the exact situation when we are dispatched, we have to assume that there is a fire or other emergency situation until we determine otherwise. Therefore, multiple fire trucks may be sent to your home when the call may seem minor. Other non-fire related calls may also require multiple trucks based on the situation and needs. 

Town of Apex electric customers now have new options for reporting power outages to their homes or businesses. Take a look at these 3 easy ways to let us know when the lights go out! 

The Fire Department sells green reflective address signs for $23 each. These signs allow emergency personnel to better view a house number in low light conditions. Prior to placing an order, check with your HOA to determine whether or not this is allowed in your neighborhood. They can be ordered by calling the Fire Department at (919) 362-4001 or completing this form.

The Fire Department is able to respond to some situations of animals in danger or trapped. However, there may be a situation where we are unable to help. For instance, a cat in a tree is not considered an emergency. You can also contact Wake County Animal Control at (919) 856-6911.