Frequently Asked Questions

The Town's Language Access program helps residents who are not proficient in English get information and services from the Town in a language they understand.

The Town wants all residents to be able to understand important information, access services, and participate in the community, no matter what language they speak.

Any resident who feels more comfortable communicating in a language other than English can use these services. 

The Town offers interpretation for in-person town visits, phone calls, and Town meetings, and events.  Translated versions of written information and forms are also available.

Based on community input and resident surveys, Spanish and Chinese are the most spoken languages among residents who need translated materials. The Town prioritizes translation in these languages while continuing to provide interpretation and language assistance in many other languages upon request.

For face-to-face interactions, residents may request language assistance from any Town staff member they are working with. Staff can connect to an on-demand language line for immediate interpretation.

Residents may also contact the Town’s Language Access Coordinator at languageaccess@apexnc.org to request interpretation in advance of a public meeting, community event, or interaction with Town staff.

Residents can request and secure interpretation and translated materials free of charge. 

The Town translates vital documents such as forms, notices, and public information that residents need to understand important information, Town services, or programs.

Residents can ask on-site staff for help understanding the document or ask staff to request an over-the-phone interpreter who can help them understand the document in their preferred language. Residents may also request a translated copy of the document, which often takes 2-3 business days.

The Town launched the ReciteMe toolbar on the Town website in May 2024, which allows residents and visitors to read information in other languages. Click on the orange ReciteMe icon in the bottom righthand corner of the webpage to launch the toolbar.

Interpretation can be provided for meetings and events when requested in advance. Contact the event or program coordinator to arrange interpretation services.

• For Town Council meetings, contact Allen Coleman, Town Clerk at Allen.Coleman@apexnc.org.
• For CommUniversity and other Community Engagement events, email CommunityEngagement@apexnc.org  
• For Peak Academy, contact Sandy Burke, Senior Executive Assistant to the Town Administrator, at Sandy.Burke@apexnc.org.  

If for any reason residents do not receive a timely response from the program coordinator, they may contact the Language Access Coordinator.

Residents can contact the Town's Language Access Coordinator or share their concerns with Town staff.