Are my responses confidential?

Zencity takes protecting privacy and ensuring respondent anonymity seriously. All survey responses are completely confidential and they do not collect any personal information that could identify a specific respondent (except, where applicable, an email address, for those that opt-in to participate in similar surveys in the future). Zencity only collects the survey question responses that are provided, along with anonymous metadata, which are used to improve the quality of the advertisements. There is no way that Zencity can identify an individual from the survey responses provided. For respondents who opt-in to future research, email addresses are not used to link the address to specific survey responses. 

Further, Zencity does not share individual-level responses to the surveys with customers, only aggregated numbers, summaries, or disaggregated and anonymized open-ended responses. Zencity removes any information that could potentially be used to de-anonymize comments provided. 

Finally, all survey responses are stored in secure, encrypted databases, using industry best practices Zencity’s policies and practices are in accordance with the leading data privacy regulations such as, where applicable, the California Consumer Privacy Act (CCPA) and EU's General Data Protection Regulation (GDPR). The full privacy policy can be found at

Show All Answers

1. Are my responses confidential?
2. Are the responses representative of our community?
3. How do you verify respondents are Apex residents?
4. How can I see the results?