Show All Answers

1. Collection of Moving Boxes

The Town will make a one time pick-up of boxes at no charge for new residents. You must break down all boxes. Request pickup online or call Customer Service at (919) 362-8676 to schedule a pick-up date. The night before your scheduled date, place the broken-down boxes curbside. All packing materials should be placed in your recycling bin or cart.

2. Items Accepted in Trash Carts

Only household trash should be thrown in your trash cart, preferably bagged. Bagging helps keep your cart clean and reduces wind blown litter. Do not place yard waste, brush, or any construction debris in your cart. Automotive parts, tires, hazardous waste, hot ashes and corrugated cardboard are also prohibited. You should place recyclables in the labeled recycle bin for collection.

Search specific materials through the Waste Wizard.

More Info

3. Locating Underground Utility Services

Call the North Carolina One-Call Center at (800) 632-4949 or 811 to have your utilities marked with paint (generally within 48 hours of the call).

4. Missed Trash or Recycling Collection

Contact Customer Service at (919) 362-8676 to report missed collection, or complete the online form linked here.

5. Recycling Cardboard

Break down into 2-feet-by-3-feet sections and place in your recycling cart the day of your trash pickup. Or you can take the flattened boxes to a Wake County Convenience Center.

6. Replacement Trash Cart or Recycling Bin

Call Customer Service at (919) 362-8676 or request a new cart with this online form. They will repair or replace your cart and/or bin.

7. Reporting Water or Sewer Issues

To report a sewer or sewer issue (spill or backup, odor, etc.). call (919) 249-3356 between 7:30 a.m. and 4:30 p.m. on weekdays. If the problem is an emergency, and occurs after hours, over a holiday, or during the weekend call the Apex Police Department at (919) 362-8661 and they will dispatch on-call personnel for repairs. Call the town first and let us investigate the problem. We will advise you if it is a Town problem or if you will need to call a plumber to make the repairs. Report Concern Online

8. Traffic Light Concern

The NC Department of Transportation manages traffic signals in Apex. To report a traffic light that is not operating properly, contact the Division 5 office at (919) 220-4600.

9. Utility Bill Payments

Call Customer Service at (919) 362-8676 to pay by phone, or stop by Town Hall located at 73 Hunter Street to pay in person.

10. Utility Service Connections / Disconnections

Call Customer Service at (919) 362-8676, stop by Town Hall located at 73 Hunter Street, or complete our online form linked here. More Info

11. Yard Waste Info

Yard waste (limbs, leaves, etc.) is collected by the Town of Apex Public Works Department. View more info at the link below. Call (919) 362-8676 with questions about your collection day, or to report a missed collection. More Info